1. Introduction

 

Return Ministries Ltd. (Canada), together with Return Ministries USA (collectively referred to as "Return Ministries," "we," "us," or "our"), is committed to protecting the privacy and personal information of those who visit our website, support our ministry, participate in our programs, or communicate with us.

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We value the trust placed in us and seek to handle all personal information with integrity, confidentiality, and care.

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This Privacy Policy explains how we collect, use, store, protect, and share personal information through our website, www.return.co.il, and related ministry activities.

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By interacting with our website or providing personal information, you acknowledge the practices described in this policy. Where required by law, we will seek your consent for specific uses of your information.

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2. Information We Collect

 

Depending on how you interact with Return Ministries, we may collect the following information:

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Personal and Contact Information​

• First and last name

• Email address

• Mailing address

• Telephone number

• Province, state, or country of residence

 

Donation Information​

• Donation amounts and history

• Donation designations

• Information required for financial administration and charitable tax receipts

• Correspondence relating to donations and ministry support

 

Payments are handled through third-party payment processors or financial institutions. Return Ministries does not directly store full credit card information submitted through these processors.

 

Ministry Participation and Applications

Individuals participating in Return Ministries programs, including Project Return and Aliyah assistance initiatives, may voluntarily provide additional information, such as:

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• Personal and family information

• Ministry involvement or participation details

• Personal experiences, stories, and photographs

• Information needed to evaluate applications and provide requested assistance

 

Some application information may be sensitive. We take additional care to restrict access to this information and use it only for the purposes explained when it is collected, or for other purposes authorized by the individual or permitted by law.

 

Website Usage Information

When visitors access our website, certain technical information may be collected automatically, including:

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• IP address

• Browser and device information

• Pages visited and interactions with the website

• General geographic location derived from technical information

• Cookie and website analytics data

 

​This information is collected automatically through website services such as Wix and Google Analytics. It helps ensure our website functions properly, remains secure, and allows us to understand visitor activity so we can improve our website and ministry outreach. Return Ministries does not use this information to personally identify individual visitors.

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3. How We Collect Information

 

We collect personal information when individuals:

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• Subscribe to our newsletters or ministry updates

• Complete website contact forms

• Register for ministry events, webinars, or educational programs

• Submit Project Return or Aliyah assistance applications

• Make donations or become ministry partners

• Complete paper registration or subscription forms at gatherings and events

• Contact us by email, telephone, or other means

 

We may also collect limited technical information automatically through website analytics and cookie technologies.

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4. How We Use Personal Information

 

Return Ministries uses personal information for legitimate ministry and administrative purposes, including:

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• Responding to inquiries and requests

• Providing information about our ministry, projects, and events

• Sending newsletters, prayer updates, educational resources, and ministry communications

• Processing and recording donations and preparing applicable tax receipts

• Administering ministry programs and assistance applications

• Communicating with donors, supporters, applicants, and participants

• Coordinating activities between Return Ministries Canada and Return Ministries USA

• Improving our website, communications, and ministry services

• Meeting applicable legal, financial, and regulatory obligations

 

We do not sell personal information to third parties.

 

We do not disclose personal information to unrelated organizations for their own fundraising or marketing purposes without appropriate authorization.

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5. Email Communications and Consent

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Return Ministries uses Wix Email Marketing to distribute newsletters, ministry updates, event invitations, prayer requests, and other communications.

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Individuals may be added to our mailing list when they subscribe through our website, provide permission through a paper form, or otherwise give valid consent to receive communications.

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Event registrants and participants may receive communications related to their registration or participation. They will receive broader promotional communications only where permitted by applicable law and supported by appropriate consent.

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Every applicable marketing email includes an option to unsubscribe.

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Individuals may also request removal from our mailing list by contacting info@return.co.il.

 

We respect unsubscribe requests and maintain appropriate records to honor communication preferences.

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6. Donations and Financial Information

 

Return Ministries receives donations through approved payment processors, financial institutions, and other authorized donation methods.

 

Personal information collected in connection with donations may be used to:

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• Process and acknowledge donations

• Maintain accurate financial records

• Issue charitable tax receipts where applicable

• Communicate with donors regarding their contributions

• Provide relevant ministry updates and stewardship reports, subject to applicable communication preferences

• Meet financial reporting and legal obligations

 

Financial information is accessible only to authorized personnel who require it to carry out their responsibilities.

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Payment processing services operate according to their own security practices and privacy policies.

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7. Project Return and Aliyah Assistance Applications

 

Return Ministries recognizes that individuals requesting assistance through Project Return or related initiatives may provide personal, family, or otherwise sensitive information.

 

We are committed to treating this information with particular care.

 

Application information is accessible only to authorized Return Ministries Canada and USA staff and approved volunteers who have signed confidentiality agreements and require access for their ministry responsibilities.

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Personal information supplied through these applications is used for evaluating applications, communicating with applicants, coordinating assistance, and administering the relevant ministry program.

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Where applicants have expressly agreed, Return Ministries may use their first names, photographs, and approved personal stories in ministry communications, including websites, newsletters, presentations, social media, or printed materials.

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Such public use will be limited to the scope of the consent obtained.

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We will not publicly disclose an applicant's full private application, sensitive personal details, or confidential contact information without appropriate authorization or another lawful basis.

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Applicants may contact us to ask questions about the use of their information or to withdraw consent for future optional public communications, subject to applicable legal and practical limitations.

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8. Sharing Information Within Return Ministries

 

Return Ministries operates collaboratively through its Canadian and U.S. ministry organizations.

 

Personal information may be accessed or shared between authorized Canadian and U.S. staff members and approved volunteers where reasonably necessary to carry out ministry activities.

 

Access to personal information is limited according to each individual's responsibilities.

 

Approved volunteers who access confidential information are required to sign confidentiality agreements.

 

We do not routinely share confidential applicant or donor information with unrelated ministries, external organizations, or sponsors without appropriate permission, except as required by law or necessary for authorized service providers to perform services on our behalf.

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9. Third-Party Service Providers

 

To operate our website and ministry activities, Return Ministries uses trusted third-party services, including:

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• Wix for website hosting, contact management, forms, and email marketing

• Google Analytics for understanding website usage

• Google Ads for advertising and campaign measurement

• Financial institutions and authorized payment processors for processing donations

• Other technology and administrative service providers when necessary

 

These providers may process limited personal information on our behalf or in connection with their services.

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We seek to use appropriate service providers and take reasonable steps to ensure that personal information is handled securely and for authorized purposes.

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Third-party services may have their own privacy policies and data handling practices.

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10. Cookies and Website Analytics

 

Our website uses cookies and similar technologies to operate properly, understand visitor activity, and measure the effectiveness of our communications.

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These technologies may include:

Essential Cookies: Required for website functionality, security, and basic operation.

Analytics Cookies: Used by services such as Google Analytics to help us understand how visitors use our website.

Advertising Cookies: May be used in connection with Google Ads to measure advertising effectiveness and support advertising activities.

Visitors will be provided with cookie consent options where required by applicable law.

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Where consent is required, non-essential cookies and tracking technologies will be used only after the appropriate consent has been obtained.

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Visitors may also manage cookies through their browser settings and available website cookie preference controls.

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11. Data Storage and International Access

 

Return Ministries is based in Canada and works collaboratively with its U.S. ministry operations.

 

Personal information may be stored or processed through third-party technology providers, including Wix, and may be accessed by authorized personnel in Canada and the United States.

 

As a result, personal information may be processed in countries outside the individual's country of residence and may be subject to the laws of those jurisdictions.

 

We take reasonable steps to protect personal information regardless of where it is stored or accessed.

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12. Protecting Personal Information

 

Return Ministries takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

 

These measures include:

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• Restricting access to authorized personnel

• Requiring confidentiality agreements from approved volunteers with access to confidential information

• Using reputable website and technology service providers

• Applying access controls and other security measures where appropriate

• Limiting the use of personal information to authorized ministry purposes

 

Although we make reasonable efforts to protect personal information, no website or electronic storage system can be guaranteed to be completely secure.

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13. Retention of Personal Information

 

Return Ministries retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet operational needs, or comply with applicable legal and financial requirements.

 

Donation and financial records may be retained for periods required by applicable laws.

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Other information, including contact records and ministry applications, may be reviewed and deleted or securely disposed of when no longer required.

 

Individuals may request deletion of their personal information, subject to applicable legal obligations and legitimate recordkeeping requirements.

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14. Children's Privacy

 

Our website is intended for a general audience and is not specifically directed toward children.

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Return Ministries does not knowingly solicit personal information directly from children through its website without appropriate parental or guardian involvement.

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In certain ministry applications, parents or guardians may provide information concerning family members, including children, where necessary to administer requested assistance.

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We seek to limit this information to what is reasonably necessary for the relevant ministry purpose.

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15. External Websites and Resources

 

Our website may contain links to other websites, educational platforms, ministry partners, and external resources.

These may include Israel Ambassador Academy and other ministry-related platforms.

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External websites may operate under their own privacy policies and data practices.

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Return Ministries is not responsible for the privacy practices of independently operated external websites.

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Visitors are encouraged to review the privacy policies of those websites before providing personal information.

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16. Your Privacy Rights

 

Depending on applicable law, individuals may have the right to:

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• Request access to personal information held about them

• Request corrections to inaccurate information

• Withdraw consent for certain uses of personal information

• Unsubscribe from ministry marketing communications

• Request deletion of personal information, subject to legal and operational requirements

• Ask questions or raise concerns regarding how their information is collected, used, or protected

 

To exercise these rights, please contact Return Ministries using the details below.

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We may need to verify an individual's identity before fulfilling certain requests to ensure that personal information is not disclosed to unauthorized persons.

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We will respond to privacy requests in accordance with applicable law.

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17. Changes to This Privacy Policy

 

Return Ministries may update this Privacy Policy periodically to reflect changes in ministry operations, technology, legal requirements, or privacy practices.

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When changes are made, the updated policy will be published on our website with a revised effective date.

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Where required by law, we will provide additional notice or seek renewed consent before implementing material changes to the use of personal information.

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18. Contact Us

 

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact:

Executive Director — Privacy Officer

Return Ministries Ltd.

Email: info@return.co.il
Website: www.return.co.il

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We are committed to addressing privacy concerns respectfully and responsibly.

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